Winmaker Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Winmaker Casino. Please read them carefully before creating an account, depositing funds or playing any games. By accessing or using the website, you confirm that you understand and agree to these terms, as well as any additional rules displayed for particular games, promotions or services.

Winmaker Casino operates under three gaming licences: Curaçao Gaming Authority licence OGL/2023/176/0095, Comoros AOFA licence ALSI-202509073-FI2, and Tobique Gaming Commission licence no. 0000064.

1. About these Terms

These Terms & Conditions form an agreement between you and Winmaker Casino in relation to your use of the website, your player account and any related gambling services made available through the website. They apply whether you access the website using a computer, mobile phone, tablet or another supported device. Additional terms may apply to specific games, payment methods, promotions, competitions or other features. If an additional term conflicts with these Terms & Conditions, the additional term will apply to the relevant feature to the extent of the conflict.

You should only use Winmaker Casino after reading and understanding these terms. If you do not accept them, you must not create an account, deposit money or use the website. We may update these terms from time to time where reasonably necessary, including to reflect changes to services, technology, legal requirements or responsible gambling practices. The current version will apply when you use the website. You should review this page regularly.

Eligibility and lawful use

You must be legally entitled to use online gambling services in Australia and must meet any applicable minimum age requirement. You are responsible for checking that gambling is lawful in the place where you live and access the website. We may restrict or refuse access where a person is not eligible, where a service is unavailable in a particular location or where access could breach applicable laws or regulatory requirements.

You must provide accurate, current and complete information when registering and whenever we reasonably request an update. You must not create an account for another person, allow another person to use your account or use the website for an unlawful purpose. We may require identity, age, address, payment or source-of-funds information before allowing certain activities or completing account transactions.

2. Accounts, funds and gameplay

You may generally hold only one player account unless we have expressly approved otherwise. Your account is personal to you and must be protected from unauthorised access. Keep your login details confidential and notify us promptly if you believe that someone else has accessed your account or that your details have been lost, stolen or misused. You are responsible for activity carried out through your account unless you have notified us and the circumstances show that you were not responsible.

Do not share your password, verification codes or other security information.
Do not use payment methods belonging to another person without appropriate authorisation.
Do not attempt to bypass security, identity checks, location controls or responsible gambling settings.
Do not use software, devices, scripts or techniques intended to interfere with games or obtain an unfair advantage.
Do not use the website to facilitate fraud, money laundering, prohibited financial activity or any other unlawful conduct.

You may only deposit funds using payment methods made available through your account and accepted by Winmaker Casino. Deposits must be made by you, or with the permission of the account holder where this is allowed by the relevant payment method and applicable requirements. We may decline, delay, reverse or limit a transaction where it cannot be verified, appears unusual or does not meet operational, legal or security requirements.

Only funds that have cleared and are shown as available in your account may be used for play. You must not attempt to deposit more than you can afford to lose. Any transaction charges, currency conversion costs or fees applied by a bank or payment provider remain your responsibility unless otherwise stated. Withdrawal requests may be subject to verification, review and the rules of the relevant payment method. We may return funds to the original payment method or use another suitable method where required by security or compliance procedures.

Games may be affected by technical interruptions, communication failures, maintenance or other events outside reasonable control. If a game result cannot be completed or verified, we may void the affected transaction or take another fair and lawful action. Where there is a clear technical error, display error or malfunction, the affected play or transaction may be corrected or cancelled. You should report suspected errors promptly and must not knowingly take advantage of them.

Verification and account review

We may carry out checks at registration, during account use or before processing a withdrawal. These checks can include confirming your identity, age, residency, payment ownership and the lawful source of funds. You must provide documents or information that are genuine, current and readable when requested. Failure to complete a reasonable check may result in a delay, restriction, suspension or closure of your account, subject to applicable law.

3. Promotions, responsible gambling and account restrictions

Promotions, bonuses, offers and promotional competitions may be subject to separate terms. Those terms will explain eligibility, entry requirements, expiry dates, qualifying activity, any wagering or playthrough conditions and what happens if an offer is cancelled or withdrawn. You should read the relevant promotional terms before accepting an offer. Unless expressly stated otherwise, a promotion cannot be exchanged for cash, transferred to another person or combined with another offer.

We may correct an obvious error, withdraw an offer, refuse an entitlement or adjust a promotional benefit where there has been misuse, fraud, technical error or a breach of the applicable terms. We may also limit the number of offers available to an account. Any decision will be made in accordance with applicable law and the relevant promotional rules.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Consider setting a deposit, spending, loss or session limit before you play, and take regular breaks. Do not gamble when upset, under the influence of alcohol or other substances, or when gambling is affecting your finances, work, relationships or wellbeing.

Set personal limits and review them regularly.
Keep gambling separate from essential household spending.
Never chase losses or increase stakes to try to recover money.
Use available time-out, self-exclusion or account restriction tools if gambling is becoming difficult to control.
Seek independent support from an appropriate gambling-help service, health professional or trusted person if you are concerned about your gambling.

You may ask for account restrictions, a temporary break or self-exclusion using the responsible gambling options made available through the website. A restriction may affect deposits, gameplay, promotional access or account reactivation. You must not attempt to open or use another account to avoid a restriction or self-exclusion. We may suspend or close accounts where this is necessary to protect a player, comply with a request or support responsible gambling obligations.

Suspension and closure

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity is suspicious, a payment has been reversed, a player is ineligible or continued access could create legal, security or responsible gambling concerns. We may also suspend access for maintenance, investigation or compliance reasons. Any remaining balance will be handled in accordance with applicable law, after taking account of valid transactions, obligations and any permitted adjustments.

4. Website use, liability and general conditions

The website and its content are provided for personal use. You must not copy, reproduce, modify, distribute, publish, sell, frame or commercially exploit any part of the website without permission. You must not introduce malicious code, overload the website, test its security without authorisation or interfere with another person’s use. Game names, software, graphics, text, trademarks and other materials may be protected by intellectual property rights.

We aim to provide accurate and reliable information, but website content may change and may not always be available, complete or free from errors. We do not promise that the website will be uninterrupted, secure, compatible with every device or available at all times. You are responsible for your internet connection, device, software and any costs charged by your service provider.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, interruptions to networks or payment services, your device or connection, inaccurate information supplied by you, or your breach of these terms.

If a provision of these terms is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue. A failure or delay in enforcing a right does not waive that right. You must not transfer your account or rights under these terms without approval. We may transfer or restructure our rights and obligations where permitted by law.

Complaints and applicable law

If you have a question, dispute or complaint about your account, a transaction or a game, please use the support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and screenshots where appropriate. We may ask for further information and will handle complaints in accordance with applicable requirements and our internal procedures.

These Terms & Conditions are intended to operate under the laws that apply to the relevant service and your use of the website. Any dispute will be dealt with through the applicable complaint, dispute-resolution or legal process. Nothing in these terms prevents you from exercising rights or accessing remedies available under Australian law.

By continuing to use Winmaker Casino, you acknowledge that you have read these Terms & Conditions and agree to comply with them. Please keep a copy for your records and check this page for future updates.