Privacy Policy

This Privacy Policy explains how Winmaker Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. We aim to handle information responsibly, transparently and only for appropriate business, security and legal purposes. This policy also explains your privacy choices and how to request access, correction or deletion of your information.

Winmaker Casino operates under three gaming licences: Curaçao Gaming Authority licence OGL/2023/176/0095, Comoros AOFA licence ALSI-202509073-FI2, and Tobique Gaming Commission licence no. 0000064.

Information we may collect

When you use Winmaker Casino, we may collect information that identifies you or is reasonably connected with your account and activity. The information collected depends on how you interact with the website, the services you use and the checks that may be required before or during account use. We seek to collect information that is relevant to operating an online casino and supporting a safe, compliant player experience.

Account and contact information

This may include information provided when you register or update an account, such as your name, date of birth, residential details, username, password, telephone details and email address. It may also include preferences, communications, responsible gaming settings and information supplied when you contact customer support. We may use this information to create and maintain your account, respond to enquiries, provide account notices and manage your relationship with the website.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These can include identity documents, proof of address, information about the source or destination of funds and other details needed for security or compliance checks. We may also receive verification results from service providers that assist with identity, fraud prevention and risk assessment.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transactions. Payment providers may process sensitive payment information directly. Winmaker Casino may receive transaction details, confirmation information and limited payment method information needed to process activity, investigate issues, prevent misuse and maintain accurate financial records.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device details, language, time zone, referring pages and approximate location inferred from technical information. We may also collect information about pages viewed, features used, session activity, error reports and interactions with website content. This helps us maintain security, understand website performance, troubleshoot problems and improve the player experience.

Cookies and similar technologies

Winmaker Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, support security and understand how the website is used. Some technologies may help us measure performance or provide relevant communications where permitted. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect account functions, security features or the way parts of the website operate.

How we use personal information

We use personal information for purposes connected with providing and managing casino services. We do not seek to collect information without a reasonable purpose, and we aim to use it in a way that is consistent with the context in which it was provided.

To create, verify, maintain and secure your player account.
To process deposits, withdrawals, wagers and other account transactions.
To confirm age, identity, eligibility and account ownership.
To conduct anti-fraud, anti-money laundering, security and risk checks.
To detect, prevent and investigate suspicious, unauthorised or unlawful activity.
To provide customer support, resolve complaints and respond to requests.
To operate, maintain, test and improve the website, systems and services.
To communicate account notices, service messages and important operational information.
To send marketing communications where permitted and where you have provided the required consent or another lawful basis applies.
To apply responsible gaming measures and help identify activity that may require attention.
To meet legal, regulatory, tax, accounting, security and record-keeping obligations.
To establish, exercise or defend legal rights and manage disputes.

Where information is used for marketing, you can withdraw your consent or change your preferences. Withdrawing marketing consent does not necessarily affect service messages that are needed to operate your account, protect security or provide important information about the website. You may still receive these necessary communications while your account remains active.

We may combine information collected from your account, transactions, support interactions and website use to maintain accurate records, improve security and understand service performance. We may also use aggregated or de-identified information for analysis and reporting where it cannot reasonably be used to identify you.

Sharing, security and retention

We may share personal information with service providers and professional advisers that help operate the website and provide related services. These parties may support payment processing, identity and document verification, fraud detection, information technology, hosting, customer support, communications, analytics, security and legal or accounting functions. They should only use information for authorised purposes and in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a lawful request, protect players or the public, investigate suspected misconduct, enforce terms or protect the rights, property and security of Winmaker Casino and its users. We may disclose information in connection with a business change, such as a restructuring, transfer or sale, subject to appropriate protections.

Some service providers may process information in locations outside Australia. Where information is handled across borders, reasonable steps should be taken to protect it and to support compliance with applicable privacy requirements. The safeguards used may depend on the provider, the type of information and the service involved.

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication, monitoring, encryption or similar safeguards where appropriate. No website, network or electronic transmission can be guaranteed to be completely secure, so players should also use a strong, unique password and keep login details confidential.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not always result in immediate deletion. Some account, identity, transaction, security and communications records must be kept for a period required by law or for legitimate security, dispute and record-keeping purposes. When information is no longer required, it should be securely deleted, destroyed or de-identified where appropriate.

If you provide information about another person, you should make sure you are authorised to do so and that the person understands how their information may be used. We do not knowingly invite children to use gambling services. Information relating to age and eligibility may be checked as part of account and safety procedures.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include the right to ask for access to your information, request correction of information that is inaccurate or incomplete, request deletion where there is no continuing reason to retain it, and withdraw consent to marketing communications.

How to make a request

To exercise your privacy rights or ask a question about the handling of your information, contact support@winmakercasino.top. Please explain your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, making changes or completing a deletion request. This is intended to protect your account and prevent information being disclosed to the wrong person.

Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of its use.
Correction: ask us to correct, update or complete personal information that is inaccurate, out of date or incomplete.
Deletion: ask for personal information to be deleted where it is no longer needed and there is no legal or legitimate reason to retain it.
Marketing consent: withdraw consent to promotional communications or change your marketing preferences by contacting support@winmakercasino.top.

A request may be limited or refused where fulfilling it would compromise another person's privacy, interfere with security or fraud controls, breach a legal requirement, affect an investigation or require records that must be retained. If information cannot be deleted because it is required by law or for another valid purpose, we will aim to explain the relevant limitation. Account closure, deletion and privacy requests may not remove information from records that must be retained.

We aim to handle privacy requests within a reasonable timeframe. The time needed may depend on the complexity of the request, the amount of information involved and any identity or security checks required. If you believe your information has been handled incorrectly, please contact support@winmakercasino.top so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from the date shown with the update, unless a different effective date is stated. We encourage players to review this page periodically. Continuing to use the website after an update may indicate acceptance of the revised policy to the extent permitted by law.